Shipping & Policies
Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Delivery Address
Please ensure your delivery address is correct. I cannot be held responsible should a parcel not reach it's destination because of an incorrect address. The customer is responsible for checking their address is correct at the time of checkout. I cannot check your address is correct after purchase or alter an address after your order is confirmed. This is because all orders are automatically generated onto Royal Mail and your label printed and paid for at the time of your purchase.
Gift wrapping and packaging
All products come with Free Gift Wrapping & the option to include a Gift Note
Custom and personalised orders
If you have not selected "Royal Mail Tracked 24/48 or International Tracked' then I am unable to track your order should it take longer to arrive than normal. 1st and 2nd Class Letters and Large Letters do not have tracking.